How to Add Team Members to Your WhatsApp Number
Invite Your Team, Assign Roles, and Get Everyone Working From One Number
Group teammates into teams, send invites by email, and watch them accept from their own dashboard - here's the full flow, both sides.
Introduction
One Number, Everyone on Your Team
Learning how to add team members to your WhatsApp Business number means your whole team can reply, assign chats, and collaborate from the same connected line - no separate logins, no phone-sharing. Here's the full flow: creating teams, sending an invite, and how it looks from the other side when someone accepts.
Walkthrough
How to Add and Manage Team Members
Seven steps - from creating a team to seeing them accepted.
1️⃣ Go to Manage Team
Click Manage Team in the sidebar. This page manages access for whichever phone number is selected at the top – Teams and Team Members are both scoped to that number.
2️⃣ Create a Team (optional)
Under Teams, type a name like “Customer Support” or “Sales” and click Add Team. Teams let you group members and assign chats to a group instead of one person.
3️⃣ Invite a team member
Under Team Members, click Invite Member. Enter their email – it must match the email they’ll use to log into GreenTick – review the phone number (it uses whichever number is selected in the header), pick a Role, and click Send Invite.
4️⃣ The invite appears on their dashboard
As soon as you send it, the invite shows up in the invitee’s own GreenTick account under Phone Connections, in a Pending Invitations section – with your name, the business, and the number you’re inviting them to, plus Accept and Decline buttons.
5️⃣ Clicking Accept sends them to their email
Clicking Accept doesn’t finish it right there – it redirects them to check their inbox. An email is waiting – “[Your name] invited you to join [Business name] on GreenTick” – and they need to click Accept Invite inside it to actually complete the process. The link is valid for 7 days.
6️⃣ The shared number shows in their account
Once accepted, the number appears under Teams You’re Part Of – with WABA ID, Business ID, verification status, message tier, and plan all visible. They can Manage billing or Leave Team anytime from this card.
7️⃣ Check their status on your side
Back on your Manage Team page, the Team Members table now shows their email, role, and status as Accepted. Use Edit Access to change their role, or Remove to revoke it.
Good to Know
Straight From Meta
Official Documentation
GreenTick’s Team Members are separate from Meta’s own “People” and roles inside Meta Business Manager. Adding someone in Manage Team only gives them access to your GreenTick dashboard for that number – it doesn’t add them to your Meta Business Portfolio. If they also need to manage settings directly in Meta Business Suite, they need to be added there separately as an Admin or Employee.
Wrapping Up
Your Team Is Connected
That's the full flow, both sides - creating a team, sending an invite, and watching it turn into an Accepted teammate with real access. Once they're in, the next stop is Live Chat, where they'll actually be replying to customers.
FAQs
Frequently Asked Questions
How do I add team members to my WhatsApp Business number?
Go to Manage Team, click Invite Member, enter their email, and send the invite. They accept it from their own GreenTick account, and then have access to that number’s dashboard.
Does the invited email have to match their GreenTick login?
Yes. The invite is sent to the email you enter, and the recipient must log into GreenTick with that exact email to see and accept it.
How long is a team invite valid for?
7 days. If it expires before they accept, you’ll need to send a new invite from Manage Team.
What are Teams for, versus individual Team Members?
Teams (like “Customer Support” or “Sales”) are groups you can assign chats to as a whole, instead of routing every conversation to one specific person. Team Members are the individual people invited to that phone number.
Can a team member leave or be removed?
Does adding a GreenTick team member also give them Meta Business Manager access?
Can I change someone's role after inviting them?
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