Last Updated: 15.05.2026
This Refund and Cancellation Policy is part of GreenTick’s Terms of Service and governs all subscriptions, payments, cancellations, trials, and billing activities associated with the GreenTick platform. By creating an account, activating a trial, or subscribing to any paid plan, you confirm that you have read, understood, and agreed to this policy in full.
GreenTick is a product of Suscin Innovation Labs LLP, an official WhatsApp Business Solution Provider (BSP) operating under Meta’s WhatsApp Cloud API programme.
1. Free Trial
GreenTick offers a free trial period to give every user a complete opportunity to evaluate the platform before committing to a paid subscription. The trial can be activated directly at greentick.ai.
During the trial:
- There is no obligation to purchase
- Full platform features are accessible so you can test workflows, message templates, and integrations
- No payment information is required to begin (where applicable)
By proceeding to a paid subscription after the trial, you confirm that:
- You have had adequate time and opportunity to evaluate the platform
- You have voluntarily chosen to continue as a paid subscriber
- You fully understand the platform’s capabilities, limitations, and pricing structure
The existence of a free trial is a material reason why post-subscription refunds are not routinely granted.
2. Subscription Billing
GreenTick subscriptions are billed in advance on a monthly or annual cycle, depending on the plan you select at the time of purchase.
Subscription billing covers:
- Access to the GreenTick platform and dashboard
- Provisioning of WhatsApp Cloud API infrastructure under your WABA
- Licensing and secured technology access
- Onboarding resources, documentation, and knowledge base access
- Customer support availability
Billing is for platform access – not for usage volume. Whether you send 10 messages or 10,000 during a billing period, the subscription fee remains the same.
Payments are processed securely through our payment gateway partner. By subscribing, you authorise recurring charges on your selected payment method at the frequency of your chosen plan.
3. Refund Eligibility
Refund requests will only be considered in the following circumstances:
- You were charged twice for the same billing period due to a verified technical error on our end
- You were charged after a confirmed and documented cancellation request was submitted before the renewal date
- A critical platform feature failed to function as described, was reported to our support team within 48 hours, and could not be resolved within a reasonable timeframe
All refund requests must be submitted to support@greentick.ai within 7 days of the charge in question. Requests submitted after this window will not be eligible for review.
Approved refunds will be processed within 7–10 business days to the original payment method.
4. Non-Refundable Situations
Refunds are not issued for reasons including, but not limited to:
- Not using the platform after subscribing
- Failing to cancel before the renewal date
- Internal team not utilising the service after purchase
- Change of business decision, strategy, or direction
- Budget constraints or financial difficulty
- Misunderstanding of platform features due to failure to read documentation, policy, or trial instructions
- General dissatisfaction unrelated to a proven and verifiable platform malfunction
- Partial use of a billing period – subscription access does not prorate upon cancellation
- Dissatisfaction with WhatsApp API pricing or Meta’s conversation-based billing model, which is set by Meta and outside GreenTick’s control
5. WhatsApp Ban & Meta Policy Disclaimer
GreenTick is an official Meta Business Solution Provider and operates exclusively using the official WhatsApp Cloud API. Meta independently governs compliance enforcement for all WhatsApp Business Accounts.
A WhatsApp Business Account may be banned, restricted, flagged, or limited by Meta based on its own internal compliance systems, regardless of GreenTick’s involvement. Common reasons include:
- Violation of WhatsApp’s Business Policy or Commerce Policy
- Sending unsolicited or bulk messages to non-opted-in contacts
- Messaging in restricted or prohibited categories
- High block or spam report rates from recipients
- Violation of applicable laws
GreenTick has no control over Meta’s enforcement decisions and cannot reverse, prevent, or influence any ban or restriction imposed by Meta.
In such cases:
- GreenTick is not responsible or liable for any ban, restriction, or account action imposed by Meta
- No refunds or credits will be issued on the grounds of a Meta-enforced ban
- Compliance with WhatsApp’s Business Policy and Commerce Policy is the sole responsibility of the customer
We strongly recommend reviewing Meta’s WhatsApp Business Policy before sending campaigns.
6. Cancellation
You may cancel your GreenTick subscription at any time by:
- Visiting greentick.ai/contact-us/ and submitting a cancellation request, or
- Emailing support@greentick.ai with your registered account email and cancellation request
Upon cancellation:
- Your platform access remains active until the end of the current billing period
- No additional renewals will occur after the cancellation is confirmed
- Cancellation does not automatically entitle you to a refund for any unused portion of the current billing period
We recommend cancelling at least 48 hours before your next renewal date to avoid being charged for the following period.
7. Auto-Renewal & Lapsed Renewals
Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. You will receive a renewal reminder email before each billing date.
If a subscription is not cancelled before the renewal date, the resulting charge is valid and non-refundable. Retroactive cancellation requests or refund claims submitted after a renewal charge has been processed will not be accepted.
It is your responsibility to manage your subscription and cancellation timing.
8. Disputed Charges
If you believe a charge was made in error, contact us at support@greentick.ai or greentick.ai/contact-us/ before initiating a chargeback or payment dispute with your bank or card provider. Most billing issues can be resolved quickly by our team.
Initiating a chargeback without first contacting GreenTick may result in immediate suspension of your account pending resolution.
9. Policy Acceptance
During signup and subscription checkout, users explicitly:
- Accept GreenTick’s Terms & Conditions
- Accept this Refund and Cancellation Policy
- Acknowledge and accept recurring billing terms
Failure to read this policy does not exempt the user from its terms. By using GreenTick’s services, you enter into a legally binding agreement governed by the laws of India, with jurisdiction in Maharashtra, India.
10. Contact Us
For refund requests, cancellations, or billing queries, please reach out to:
Suscin Innovation Labs LLP Maharashtra, India.
We aim to respond to all billing queries within 1–2 business days.
