Contact the GreenTick team
Questions about setup, pricing or moving to the official
WhatsApp Business API? Reach us the way that suits you.
A real person from our team will reply.
Chat on WhatsApp
Quick questions, setup help or something not working in your dashboard. Message the team directly.
- Setup and onboarding help
- Template and broadcast questions
- Share screenshots right in the chat
Usually replies in 3-4 hours
Book a meeting
See GreenTick live. We walk you through the dashboard and answer questions about your use case.
- Live walkthrough of the dashboard
- Help choosing the right plan
- Moving from another provider
With a real person from our team
Send an email
Detailed questions, billing, invoices or partnership ideas. Write to us and we reply in writing.
- Billing and invoices
- Partnerships and agencies
- Detailed technical questions
Usually replies in 3-4 hours
Get a faster answer
Share a few details in your first message and we can help in
one reply instead of three. This works for WhatsApp, email and
meetings.
1️⃣
Your business name and website
So we know who we are talking to and can understand your use case.
2️⃣
The WhatsApp number you use or want to connect
Helps us check the number and suggest the right setup path.
3️⃣
What you want to do on WhatsApp
4️⃣
A screenshot if something is not working
One screenshot of the error saves a lot of back and forth.
GreenTick
Operated by Suscin Innovation Labs LLP
Office
Pune, Maharashtra, India
+91 85169 90189
hello@greentick.ai
Reply Time
3-4 hours (IST)
Follow us
Official WhatsApp Business Platform
Built on Meta's official Cloud API, not an unofficial tool.
0% markup on Meta fees
You pay Meta's per-message rates with no markup from us.
ISO 27001 certified
Information security managed to an international standard.
VAPT tested
Tested for vulnerabilities and security gaps.
We're here to answer all your questions
Is the WhatsApp Business API free?
No, the Official WhatsApp API is a paid service. Unlike the free mobile app, the API allows for bulk messaging and automation, which comes with a cost. The GreenTick Difference: While you must pay Meta for conversations, GreenTick charges very low markup on these fees. You only pay a flat software subscription, making us the most affordable option in the market.
How does WhatsApp API Pricing actually work?
WhatsApp Business API follows a conversation-based pricing model set by Meta. You are charged per 24-hour conversation window, and rates vary depending on the conversation category – marketing, utility, authentication, or service. Some BSP providers also add a markup on top of Meta’s base rates. For a full breakdown of how this works and what to watch out for, read our WhatsApp Business API Pricing guide.
Can I use a WhatsApp Chrome Extension for bulk sending?
We strongly advise against this. Chrome extensions are unofficial tools that violate WhatsApp’s Terms of Service. Using them for bulk messaging is the #1 reason businesses get their numbers permanently banned. GreenTick uses the Official Cloud API, which safeguards your number from bans.
How do I get started with WhatsApp Business API?
Getting started is simple – you just need a business phone number and a Meta Business account. We handle the rest. For a full step-by-step walkthrough, visit our Get WhatsApp Business API guide.
How do I get a WhatsApp Link (URL) for my business?
A WhatsApp link allows customers to message you by clicking a URL instead of saving your number. GreenTick includes a Free WhatsApp Link Generator inside the dashboard. You can create custom links (e.g., wa.me/yourbrand) and place them on your Instagram, Website, or Ads to drive traffic instantly to the chat.
Is there an API for WhatsApp integration with my CRM?
Yes! In future, GreenTick will be providing robust API endpoints and native integrations. You will be able to connect WhatsApp to Shopify, WooCommerce, HubSpot, Salesforce, and more. This will allow you to automatically trigger messages (like Order Confirmations or Payment Reminders) based on customer actions in your other software.
How do I get the "Green Tick" Verification badge?
The “Green Tick” is an official badge of authenticity granted by Meta. While no software can guarantee it, GreenTick (the company) helps you maximize your chances. We guide you through the application process, ensuring your display name and brand press coverage meet Meta’s strict verification criteria.
What is the difference between the WhatsApp Business App and the API?
Business App: Free, designed for small owners, works on one phone, manual messaging.
WhatsApp API (GreenTick): Designed for scale. Supports unlimited agents, bulk broadcasts to 100k+ users, automated chatbots, and 0% markup fees.
Will my number get banned for sending bulk messages?
Not with GreenTick. Unlike dangerous Chrome extensions or unofficial bulk senders, we use the Official WhatsApp Cloud API. This ensures 100% compliance with Meta’s policies, protecting your brand reputation and phone number.
Can I use my existing WhatsApp phone number?
Yes! You can migrate your current WhatsApp or WhatsApp Business App number to GreenTick. You will simply need to delete the account from the mobile app during the setup process, and our system will onboard it to the API in about 5 minutes.
Do I need a developer to set this up?
Absolutely not. GreenTick is built for founders and marketers, not coders. You get a clean, user-friendly dashboard to manage broadcasts, automated flows, and customer support. If you can use email marketing tools, you can use GreenTick.
Is the "Green Tick" verification guaranteed?
The “Green Tick” badge is granted solely by Meta based on your brand’s press presence and authority. However, as an official partner, we help you prepare your application and submit it correctly to give you the highest possible chance of approval.
What is GreenTick WhatsApp API?
GreenTick is an official Meta-approved WhatsApp Business Solution Provider (BSP) that gives Worldwide SMEs direct access to the WhatsApp Cloud API – with unlimited agent seats, transparent pricing, and human support. Learn more about how it works on our GreenTick WhatsApp API page.
Who is GreenTick and what do you stand for?
GreenTick is built by founders, for founders. We are a Gurugram-based WhatsApp API platform focused exclusively on helping Indian SMEs grow through WhatsApp – honestly and affordably. Read our full story on the About GreenTick page.
Have more questions?
We have answered the most common ones on our FAQs page. Still need help? Contact us directly and our team will get back to you.
WHATSAPP BUSINESS API
The Meta Verified WhatsApp API that doesn't tax for growing
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✅ Bulk Broadcast
✅ Mobile Dashboard Access
✅ Shared Team Inbox
✅ Automated Workflow Engine
✅ AI Chat Bot
✅ Personalised Messaging
✅ Scheduled Campaign
✅ Coexistence